Address
Buoho, Kumasi
Ghana
Work Hours
Monday to Saturday: 9AM - 6PM
Returns & Refund Policy
At Amankwah Store, customer satisfaction is important to us. Please read this Returns & Refund Policy carefully before making a purchase, as certain items are not eligible for return, exchange, or refund.
This policy applies to both in-store and online purchases.
In-Store Purchases
Products purchased in-store are not refundable
Exchanges are accepted only if the product is defective at the time of purchase
Proof of purchase is required
Clothing & Apparel (Important)
Clothing items are NOT exchangeable and NOT refundable
Customers are advised to confirm their size carefully before purchase
This policy applies to both in-store and online purchases
Sale / Discounted Items (Important)
Products purchased on sale, promotion, or special offer are NOT refundable and NOT exchangeable
Please review product details carefully before purchasing discounted items
Pre-Order Policy (Important)
Some products at Amankwah Store are available for pre-order.
Pre-order items are NOT refundable and NOT exchangeable
Full payment is required at the time of placing a pre-order
Pre-order products are often sourced internationally
Due to international sourcing, delivery may take longer than regular orders
Estimated delivery dates are provided as a guide and may vary due to shipping, customs clearance, or supplier delays
Customers will be informed in case of significant delays
If a pre-order item becomes unavailable or cannot be supplied, a full refund will be issued.
Online Purchases (Regular Items)
Returns are accepted only if the item is damaged or defective upon delivery
Customers must contact us within 24 hours of receiving the product
Returned items must be unused and in original packaging
Refunds
Refunds are issued only after inspection and approval
Approved refunds will be processed using the original payment method
Delivery fees are non-refundable
Exchanges
Exchanges may be offered only for non-clothing, non-sale, non-pre-order items
Product availability will determine whether an exchange is possible
Contact Us
For any questions regarding returns, refunds, or pre-orders, please contact us:
Email: contact@amankwahstore.com
Location: Buoho, Kumasi – Ghana